Cancellation Policy

Free cancellation up to the day before arrival for reasons of force majeure

In case of cancellation due to grave causes and healthcare status, the cancellation is free up to a day before your arrival.

Cancellation for reasons other than the healthcare status

  • Within 72 hours for stays in May, June, September and October
  • Within 7 days for stays in July and August (from July, 3 to August, 21)

The cancellation of the booked period notified through certified mail, e-mail or fax 7 days before the arrival day will result in the refund of the whole advance payment, but not of the booking expenses.

If the cancellation occurs 7 or fewer days before the arrival day the advanced payment will be considered as a penalty for disrespecting the contract and therefore no refund can be claimed.

The date of receipt of certified mail, e-mail or fax is considered the effective one.

Online bookings

Bookings made directly on our web site can be cancelled up to 7 days before your arrival for free.
Clients who made a down payment with PayPal will receive a refund, excluding the commission.