Free cancellation up to the day before arrival for reasons of force majeure
In case of cancellation due to grave causes and healthcare status, the cancellation is free up to a day before your arrival.
Cancellation for reasons other than the healthcare status
- Within 72 hours for stays in May, June, September and October
- Within 7 days for stays in July and August (from July, 3 to August, 21)
The cancellation of the booked period notified through certified mail, e-mail or fax 7 days before the arrival day will result in the refund of the whole advance payment, but not of the booking expenses.
If the cancellation occurs 7 or fewer days before the arrival day the advanced payment will be considered as a penalty for disrespecting the contract and therefore no refund can be claimed.
The date of receipt of certified mail, e-mail or fax is considered the effective one.
Bookings made directly on our web site can be cancelled up to 7 days before your arrival for free.
Clients who made a down payment with PayPal will receive a refund, excluding the commission.