Updated Policy for stays in 2020
The refund of the advanced payment, except for the booking fee, is possible if the booking has been cancelled respectively:
- at least 5 or more days from the expected arrival in the months of May, June and September
- at least 10 days in the months of July and August.
The cancellation must be done by e-mail, fax or letter.
If the terms described above are not respected, only the amount of the deposit will be lost.
The cancellation made respecting the terms indicated above will result in the reimbursement of the amount paid as a security deposit, excluding the administrative fee.
The cancellation date will be considered the date when the mail, fax or e-mail is received.